At Winnas Circle, we aim to provide you with reliable and efficient shipping options to ensure your purchase reaches you in a timely manner. This Shipping Policy outlines how and when we ship products and other important details regarding the delivery process.
1. Order Processing Time
1.1. All orders are processed within 5-14 business days (Monday-Friday, excluding holidays). Orders placed after 23:59 P.M. will be processed the next business day.
1.2. In the event of a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay in shipping your order.
2. Shipping Rates and Delivery Estimates
2.1. Shipping charges for your order will be calculated and displayed at checkout. Rates depend on the shipping option selected and the destination.
2.2. We offer the following shipping options:
United Kingdom:
- Free Standard Shipping: When customers spend over £40 - 5-10 working days.
- Standard Rate Shipping: £2.97 - 5-10 working days.
EU:
- Free Standard Shipping: When customers spend over £50 - 5-10 working days.
- Standard Rate Shipping: £3.97 - 5-10 working days.
International:
- Standard Shipping (International): £4.97. Delivery times vary based on location, generally within 14 business days.
2.3. Please note that delivery times are estimates and may vary due to carrier delays, customs processing (for international shipments), or other unforeseen factors.
3. International Shipping
3.1. We do ship worldwide. If your have any problems, please contact us to inquire about shipping availability.
3.2. International shipments may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees.
4. Order Tracking
4.1. Once your order has been shipped, you will receive an email with tracking information so you can monitor the delivery status.
4.2. Please allow up to 3-5 business days for the tracking information to update after receiving your confirmation email.
5. Shipping Delays
5.1. Winnas Circle is not responsible for delays caused by the shipping carrier or customs. Delays can occur due to various factors, including customs, weather, holidays, or global events. We will do our best to notify you of any expected delays.
5.2. If your order is significantly delayed, please contact us at winnascircle.clothing@gmail.com with your order number, and we will investigate the issue.
6. Incorrect Shipping Information
6.1. It is your responsibility to provide accurate shipping information. If you provide an incorrect shipping address or incomplete information, we are not responsible for lost or undelivered packages.
6.2. If you realize you have entered incorrect shipping details, please contact us immediately at winnascircle.clothing@gmail.com. We will do our best to update your information if the order has not yet been processed.
7. Lost or Stolen Packages
7.1. Winnas Circle is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
7.2. If your package is lost in transit or stolen after delivery, please contact the carrier directly for assistance. If you need further assistance, please reach out to us at winnascircle.clothing@gmail.com and we will help where possible.
8. Returns Due to Shipping Issues
8.1. If an order is returned to us due to an incorrect address, refusal, or failure to claim the package, we will contact you to arrange reshipment. You will be responsible for the reshipment fees.
9. Split Shipments
9.1. In some cases, your order may be split into multiple shipments (especially if different items have varying availability). You will receive tracking information for each separate shipment.
10. Contact Information
If you have any questions about our Shipping Policy or need further assistance with your order, please contact us at: